Terms & Conditions
Payment for sessions
Payment in advance by BACS transfer or Paypal is required in advance of attending sessions.
Our sessions carry on in all weathers, except in those.considered to pose an adverse risk, such as high winds or thunderstorms. In such an event the session will be rearranged.
If the session leader must cancel due to illness or unforeseen circumstances then the session will be rearranged.
If there is a local Covid 19 outbreak and we are instructed to close our provision, we will credit your account. If you require a refund, please contact us.
Anyone who has coronavirus (COVID-19) symptoms, such as a raised temperature, a new continuous cough, or a loss or change to their sense of smell or taste, should not attend an out-of-school setting and should follow the COVID-19: guidance for households with possible coronavirus (COVID-19) infection.
Cancellation by Parent/Carer
Cancellation with expectation of a refund for a booking must be made at least 10 days before the start of the booked sessions to allow enough time for others on the waiting list to be given the opportunity to attend. NB There are no refunds given for individual sessions missed during a series, or for one-off sessions.
If you or your child requires any of the above then the medication must be brought to the session/s for use in case of an emergency by the parent of the child or a First Aider or Medical Emergency personnel. NB If a child arrives for a session without his/her emergency medication then the session Leader reserves the right to refuse entry to the session (for the protection of both child and staff/volunteers)
We have policies and procedures related to safeguarding for both customers and staff, which we can provide for you to read on request. If you have any questions relating to safeguarding in relation to a child or vulnerable adult then please contact us. We provide confidentiality in relation to information shared with us by service-users, except in circumstances where disclosure makes it a legal obligation to share information with appropriate professionals.
Protecting your privacy
Any personal information, stored on paper, relating to adults or children attending sessions will be destroyed after they have finished their attendance. Emails provided for booking purposes will not be automatically added to our mailing list, you will need to subscribe to our list to receive regular news and updates.
Whilst we respect privacy of individuals, we do take photographs and sometimes short video clips during the woodland sessions which we like to use to help encourage others to come along. We always ask those who attend whether they are happy for photos/videos to be used for marketing purposes or shared onto our Facebook page.
Feedback and Concerns
We encourage all participants and carers/parents to give us feedback about their experience at any of our sessions. Feedback can be given verbally, in person, by telephone, or in writing by email. We aim to be as open, honest and as straightforward as possible with carers/parents in order to maintain a constructive two way flow of communication.